HVAC Touch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. It applies when you visit hvactouch.com or use our commercial HVAC services across the Greater Toronto Area.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, building address, property type (condo, commercial, industrial)
- Service Information: HVAC service requests, maintenance history, equipment details
- Account Information: Username, password (encrypted), payment information
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent, referral source, click patterns
- Location Information: Approximate geographic location based on IP address
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our commercial HVAC services
- Communication: To respond to inquiries, send quotes, and provide service updates
- Scheduling: To coordinate service appointments and emergency dispatch
- Billing: To process payments and send invoices
- Marketing: To send promotional communications (with your consent)
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Compliance: To comply with legal obligations and industry regulations (TSSA, HVAC licensing)
- Analytics: To analyze usage patterns and improve our website and services
3. Legal Basis for Processing
Under Canadian privacy law (PIPEDA), we rely on the following legal bases to process your personal information:
- Consent: You have provided explicit consent for the collection and use
- Contract: Processing is necessary to fulfill our service agreement
- Legal Obligation: Processing is required to comply with applicable laws
- Legitimate Interest: Processing is necessary for our legitimate business interests
4. Sharing of Information
We may share your information with the following third parties:
- Service Providers: Third-party companies that perform services on our behalf (payment processors, email services, hosting providers)
- Business Partners: Trusted HVAC equipment suppliers and subcontractors involved in service delivery
- Legal Authorities: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, sale, or transfer of assets
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security and Retention
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure password storage (hashed and salted)
- Access controls and authentication protocols
- Regular security audits and updates
We retain your personal information only as long as necessary for the purposes outlined in this policy. Longer retention applies only when required by law.
6. Your Privacy Rights
Under PIPEDA and other applicable privacy laws, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent at any time (where applicable)
- Complaint: Lodge a complaint with our privacy officer or relevant privacy commissioner
To exercise these rights, please contact us using the information provided in Section 11.
8. Third-Party Links
Our website may contain links to third-party websites, including HVAC equipment manufacturers, industry associations, and resources. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email
- Phone
- Service Area
Greater Toronto Area, Ontario, Canada